Effortless Connectivity and Communication for Teams and Customers Alike
Effortless Connectivity and Communication for Teams and Customers Alike
Transforming Communication, Empowering Success
Automated Customer Communication
Send SMS and email updates using pre-built templates to notify customers about service status, quotes, and inspections, while sharing documents, photos, and videos through secure links for enhanced clarity and transparency.
Streamlined Internal Collaboration
Centralize team discussions, timelines, and notes in one platform for better departmental alignment, while integrating communication workflows with tools like TethrIt Now to enhance efficiency.
Integrated Workflow Management
Syncs seamlessly with Technician Now, Equipment Lead Management, and other Vizalogix products for a cohesive operational experience.
Personalized Customer Portals
Syncs seamlessly with Technician Now, Equipment Lead Management, and other Vizalogix products for a cohesive operational experience.
Real-Time
Updates
Instantly notify customers about job status changes, new quotes, or shared media like photos and videos, ensuring transparency, trust, and a seamless customer experience.
Scalability Across
Industries
Designed to grow with your business, Engage adapts to diverse needs, making it a perfect fit for any size or type of operation.
Automated Customer Communication
Send SMS and email updates using pre-built templates to notify customers about service status, quotes, and inspections, while sharing documents, photos, and videos through secure links for enhanced clarity and transparency.
Streamlined Internal Collaboration
Centralize team discussions, timelines, and notes in one platform for better departmental alignment, while integrating communication workflows with tools like TethrIt Now to enhance efficiency.
Integrated Workflow Management
Syncs seamlessly with Technician Now, Equipment Lead Management, and other Vizalogix products for a cohesive operational experience.
Personalized Customer Portals
Syncs seamlessly with Technician Now, Equipment Lead Management, and other Vizalogix products for a cohesive operational experience.
Real-Time
Updates
Instantly notify customers about job status changes, new quotes, or shared media like photos and videos, ensuring transparency, trust, and a seamless customer experience.
Scalability Across
Industries
Designed to grow with your business, Engage adapts to diverse needs, making it a perfect fit for any size or type of operation.
How Engage Works
How Engage Works
For External Communication:
Engage transforms how you interact with customers by automating updates and providing personalized, real-time insights:
- Automated Notifications: Keep customers informed with SMS and email updates about service statuses, approvals, quotes, or inspection results, all sent through pre-built templates to ensure consistent messaging.
- Secure Media Sharing: Share photos, videos, and documents via secure links, offering customers clarity and transparency without the need for additional software or downloads.
- Personalized Portals: Provide each customer with a unique URL to access service timelines, approve quotes, view inspection reports, and communicate directly with your team—all in real-time.
For Internal Communication:
Engage simplifies collaboration between departments, ensuring everyone is aligned and equipped with the information they need:
- Centralized Collaboration Hub: Consolidate team discussions, timelines, and notes into a single, shared platform, eliminating silos and reducing miscommunication.
- Integrated Workflows: Seamlessly connect communication across tools like TethrIt Now and Technician Now, enabling departments to share updates and manage tasks efficiently.
- Shared Visibility: Real-time updates ensure that all team members have instant access to the latest job statuses, schedules, and customer needs, improving overall productivity and response times.
For External Communication:
Engage transforms how you interact with customers by automating updates and providing personalized, real-time insights:
- Automated Notifications: Keep customers informed with SMS and email updates about service statuses, approvals, quotes, or inspection results, all sent through pre-built templates to ensure consistent messaging.
- Secure Media Sharing: Share photos, videos, and documents via secure links, offering customers clarity and transparency without the need for additional software or downloads.
- Personalized Portals: Provide each customer with a unique URL to access service timelines, approve quotes, view inspection reports, and communicate directly with your team—all in real-time.
For Internal Communication:
Engage simplifies collaboration between departments, ensuring everyone is aligned and equipped with the information they need:
- Centralized Collaboration Hub: Consolidate team discussions, timelines, and notes into a single, shared platform, eliminating silos and reducing miscommunication.
- Integrated Workflows: Seamlessly connect communication across tools like TethrIt Now and Technician Now, enabling departments to share updates and manage tasks efficiently.
- Shared Visibility: Real-time updates ensure that all team members have instant access to the latest job statuses, schedules, and customer needs, improving overall productivity and response times.
Connect Instantly with Live Chat, SMS, and Email
Engage enables real-time customer-dealer interactions through live chat, SMS, and email. From negotiating service requests to scheduling dispatch or providing updates, Engage ensures seamless communication, keeping customers informed and satisfied.
Improved Communication & Built-In Accountability
- Customer-to-Dealer Live Chat: Simplifies real-time negotiations, dispatch requests, and service discussions, reducing delays and improving customer satisfaction.
- Internal Communication Alignment: Standardizes communication across multiple dealership locations and departments, even if they use different software systems.
- Date and Time Stamps: Every message is timestamped for complete transparency.
- Centralized Storage: Securely stores all communication logs, providing proof of purchase or agreements.
