Author name: Jessy Young

TETHR IT’S REMOTE, AUGMENTED-REALITY VIDEO SUPPORT PLATFORM COMBINES WITH GENESYS CUSTOMER EXPERIENCE PLATFORM TO REDUCE CALL HANDLE TIMES AND IMPROVE CUSTOMER EXPERIENCES Salem, VA 09/22/2020 – TetherIt has announced its TethrIt Now remote video support platform is available on Genesys AppFoundry®, the industry’s largest dedicated marketplace focused on customer experience solutions. The AppFoundry allows Genesys® customers from […]

Tethr It Now Launches “App-Free” Remote Video Support on Genesys AppFoundry Read More »

Hoffman Estates, IL – May 13, 2020 – CDK Global, Inc (Nasdaq: CDK) Heavy Equipment, a leading provider of integrated information technology solutions to the heavy equipment retail industry, announced today a new partnership with TethrIt Now, a real-time video calling platform that connects experts with users to troubleshoot technical problems. The collaboration will provide CDK Heavy

CDK Global and TethrIt Now to Offer Heavy Equipment Dealers Access to Virtual and Instant Customer Support Read More »

No one wants to work for free – and why should you? Your expertise is valuable and should be compensated as such. Tethr It understands your expertise is one of your greatest assets – and we help you capitalize on it. Our real-time, video-calling app and platform connects experts with users around the globe to

Best way to track billable hours on service calls Read More »

No longer is it necessary to take a call over the phone, drive out to the scene, assess the situation and hopefully be able to address the issue appropriately on that first visit. This process may consume unnecessary hours and fuel, increasing downtime for the customer and making the responder less productive. Field Service Benefits

How Remote Inspections Are Changing The Working World Read More »

Auto Technician Working on Vehicle Engine

It’s a common situation in many industries: Experienced technicians are retiring without capable replacements ready to step in. The shortage of qualified technicians is a real concern for many companies who rely upon their expertise to keep their operations running smoothly. Tethr It addresses this problem by allowing older technicians to work remotely from the

How Tethr It Extends Careers of Technicians Read More »

Lineman with Virtual Support Headset

Most of us – from children to grandparents – have used video apps such as Facetime and Skype to add a visual element to our business and personal conversations. Some may wonder if these type of services could be used effectively for job site applications. Tethr It is proving without-a-doubt they do and more, combining

Tethr It Now – It’s Not Your Father’s Video-Sharing Platform Read More »

OEM Customer Service Blog

Tethr It is changing the way original equipment manufacturers (OEMs) provide support to both end-users and dealership technicians. How? By putting technical experts directly in contact with those who need assistance with their machinery. Whether the job site is on the other side of the county or other side of the world, Tethr It virtually

How Tethr It Now is Changing The Face of OEM Customer Service Read More »

Work inspection

It’s not science fiction anymore: Technology has moved from the computer screen to the job site. Advancements such as augmented reality (AR) have enabled experts sitting at a desk from anywhere in the world to be “transported” to wherever youneed them to be. With AR, technology combines your reality in the field with virtual capabilities

Technology Revolutionizing The Field Service Industry Read More »

Technology To Boost Productivity

Productivity hasn’t exactly been a hallmark of the construction industry over the past two decades. In fact, construction productivity – measured by value-added per hour – in the U.S. has consistently declined over the past four decades, according to a McKinsey Global Institute study. Many experts point to the industry’s slow acceptance of technological advances

Use Construction Technology To Boost Productivity Read More »