Deliver unparalleled support with TethrIT Now
VizaLogix’s TethrIT Now integrates augmented reality (AR) and video technology, enabling equipment dealers to remotely guide individuals through complex tasks with real-time video tech support and AR overlays, ensuring efficient communication and collaboration while increasing productivity.
Deliver unparalleled support with TethrIt Now
Vizalogix TethrIt Now integrates augmented reality (AR) and video technology, enabling equipment dealers to remotely guide individuals through complex tasks with real-time video tech support and AR overlays, ensuring efficient communication and collaboration while increasing productivity.
Connect directly with your customers in real-time
Connect with customers effortlessly through video chat without the need for apps. With just a two-step process, initiate a video chat session on any device by simply sending a hyperlink via SMS or email. Deliver best-in-class visual customer service instantly.
Boost time and cost savings as well as customer satisfaction
Reduction of unproductive
truck rolls
Reduction of time and costs when training new technicians
Reduction in service agents required to run support programs
Boost time and cost savings as well as customer satisfaction
Reduction of unproductive truck rolls
Reduction in time and costs when training new technicians
Reduction in service agents required to run support programs
With TethrIT Now, you will be able to:
Deliver exceptional customer service and foster loyalty by guiding customers through troubleshooting steps and resolving issues remotely.
Verify Issues Before Dispatching Technicians:
Avoid unnecessary technician visits by verifying the problem remotely, saving time and resources.
Reduce Labor Hours Waste:
Optimize efficiency by eliminating the need for multiple on-site visits, reducing travel time and costs.
Monetize Tech Advice:
Create a new revenue stream by offering remote technical advice as a service, capitalizing on your expertise and knowledge.
Increase Billable Hours:
Extend your service offerings and increase billable hours by providing remote assistance, even without physical presence.
Enhance Customer Experience:
Provide a seamless and convenient experience for your customers by leveraging advanced remote assistance technology, resulting in higher satisfaction levels.
Effortless Integration
TethrIt seamlessly integrates with top customer service platforms and hardware. Even if your preferred platform is not listed, our dedicated team provides seamless integration with your contact center solution.
Unlock the Power of Natural Language Processing (NLP)
Natural Language Processing (NLP) might sound complex, but when combined with TethrIt Now, it becomes a powerful tool for enhancing customer satisfaction effortlessly. NLP captures and analyzes human conversations, enabling remarkable benefits such as:
Rapid Answers:
Subject matter experts can find answers to questions more quickly, ensuring efficient problem resolution.
Root Cause Identification:
Leaders can quickly identify the root causes of business challenges, leading to targeted improvements and streamlined operations.
Profitable Customer Insights:
Discover your most profitable customers and the reasons behind their loyalty, enabling you to tailor your strategies and provide exceptional service.
Streamlined Order Requests:
Identify and process order requests rapidly, boosting operational efficiency and ensuring prompt fulfillment.
Unleash the Power of TethrIt Now for Unprecedented Customer Interactions and Business Success.
TethrIt Now Features
Remote Visual Support
Remote support via a dedicated cloud based video system
Web-Based Platform
Web-based support on all devices. No app download needed
Multi-Party Calling
Multi-party conference calls without need for licenses
Video Database
Create a video repository for training and troubleshooting
AR Annotation & Pointer
Collaborate in real-time for a visually supportive experience
ERP & CRM Integration
integration with most ERPs and CRMs, including Intellidealer
Multi-Party Conferencing
Connect with multiple specialists when solving customer issues
Call Recording & NLP
Record and access support call data with NPL
Trusted by Industry Leaders
FAQs
- TethrIT Now is an AR and video support platform designed to help equipment dealers provide real-time, remote assistance to their customers through video chats and AR overlays.
- It enhances communication, reduces unproductive technician visits, improves first-time fix rates, and increases customer satisfaction by allowing remote verification of issues.
- Key features include AR annotations, secure video calls, multi-party conferencing, ERP and CRM integration, NLP-enhanced call recording, and a web-based platform requiring no app downloads.
- It reduces labor hours, monetizes technical advice, increases billable hours, improves customer service, and verifies issues before dispatching technicians.
- It integrates with major ERPs and CRMs, ensuring smooth data flow and enhanced support operations.